Booking Terms & Conditions

Under these NndeeAfrika terms and conditions, you pay a 30% non-refundable deposit of the total booking value to begin securing your booking. NndeeAfrika LLC issues your invoices. The trip start date is the date the first travel service in your booking begins. Bookings confirmed within 90 days of that date require full payment at confirmation.

Festive-season bookings are any bookings containing travel services from December 15 through January 5. These bookings, and bookings subject to exceptional supplier conditions, require a 50% non-refundable deposit. In that case, the remaining balance is due 120 days before the trip start date.

For Rwanda and Uganda gorilla permits, we require full payment for the permit upon confirmation to secure the permits. Permits and flights are non-refundable once issued.

Some services may require full payment at confirmation and may be non-refundable. These include issued airline tickets, local flights, inter-camp air transfers, private charters, exclusive-use properties and other specifically identified services. Before you pay, we clearly disclose any such service, and any stricter supplier payment condition, in your proposal or invoice. Changes after ticketing follow the airline’s own terms (see sections 09 and 10).

The remaining balance is due 90 days before the trip start date. You can pay by wire transfer or by credit card. Before payment, the invoice clearly discloses any credit-card processing fee, wire-transfer charge or other payment cost. You are also responsible for fees that your own bank or payment provider charges.

A booking counts as confirmed only after three steps. First, you accept these terms. Second, we receive cleared payment. Third, NndeeAfrika issues written confirmation that we have secured the requested services. If we cannot confirm the requested services, we will offer suitable alternatives or refund the applicable payment.

Custom Safari Planning Fee

A $500 USD planning fee per trip is payable before detailed itinerary planning begins. This covers one personalized safari proposal and revisions to refine the itinerary around the traveler’s preferences.

The fee is non-refundable once planning begins. If the traveler books the proposed journey with NndeeAfrika, we credit the full $500 USD toward the required booking deposit. It then counts toward the total trip price.

Payment of the planning fee does not reserve accommodation, flights or other travel services. Reservations remain subject to availability at the time we confirm the booking.

Under the NndeeAfrika terms and conditions, you must submit all cancellations in writing. A cancellation becomes effective when NndeeAfrika receives it. We calculate cancellation charges against the total booking value. We never charge twice for amounts already included in that total. For a cancellation 91 days or more before the trip start date, a cancellation charge of 30% of the total booking value applies.

Between 90 and 61 days before the trip start date, a cancellation charge of 50% of the total booking value applies.

Between 60 and 0 days before the trip start date, a charge of 100% of the total booking value applies. The same 100% charge also applies in the event of a no-show, early departure or voluntarily unused services. Cancellation charges may become payable even where you have not yet paid the full amount due.

Festive-season travel and other services subject to specially disclosed supplier conditions follow a different scale. For these, a 50% cancellation charge applies 121 days or more before the trip start date. From 120 days before the trip start date, a 100% cancellation charge applies. These exceptional conditions apply only when we clearly disclose them in your proposal or invoice before payment.

Refund terms and supplier conditions

Before payment, we may specifically disclose a permit, issued flight, private villa, charter or other supplier service as non-refundable. In that case, the actual non-refundable supplier charge may apply if it is greater than the standard cancellation percentage. Certain suppliers may also impose earlier deadlines or stricter conditions. Where they apply, we disclose them in your proposal or invoice before you pay, and they govern the services concerned.

Once camps, permits and flights receive payment, those funds stay committed. That is why section 03 requires cancellation and interruption cover from the moment you book.

If NndeeAfrika cancels or is unable to provide purchased travel services, and you are not at fault or in violation of these agreed terms and conditions, we will refund amounts paid for services not provided, as required by applicable law. This does not limit any rights you may have under California law. Where we owe a refund, we return it where possible to the original payment method and in the original payment currency.

The NndeeAfrika terms and conditions require comprehensive travel insurance, and you should purchase it immediately after confirmation. Your coverage should include trip cancellation and interruption, medical treatment, emergency evacuation and repatriation, and baggage and personal effects. NndeeAfrika may request evidence of appropriate coverage before we issue final travel documents.

Some activities may require additional coverage, so check with your insurance provider. NndeeAfrika does not sell insurance, act as an insurance adviser or guarantee that any policy will cover a particular loss. Instead, you are responsible for reviewing policy terms, exclusions and coverage limits directly with a licensed insurance provider. Our travel with confidence page explains how we support you before and during your trip.

In case of emergency, the service provider will bill guests directly. Note that AMREF Flying Doctors operates in East Africa only. Elsewhere, your travel insurance must cover evacuation.

Advance payments: we make advance payments to secure your accommodations and services. Force majeure includes natural disasters, war, strikes and similar events. If a tour cancellation results from force majeure, we will refund what we can recover from suppliers. However, we do not guarantee this refund.

We are not responsible for costs that travelers incur in preparation for a canceled trip. Examples include non-refundable airfare, visa fees, doctor’s fees, vaccinations or equipment.

It is your responsibility to ensure you have correct and sufficient insurance. It must cover yourself and your companions for the entire duration of your tour. NndeeAfrika LLC will not cover any costs or losses incurred without the appropriate insurance.

A guest may initiate a last-minute change to their safari itinerary, for example a change of accommodation or domestic flights. In that case, the guest must pay any amendment or cancellation fees directly.

Once we confirm a booking, we will not change the agreed price because of ordinary currency fluctuations. However, NndeeAfrika may pass through documented increases in government taxes, park or conservation fees and transportation charges. The same applies to supplier surcharges specifically reserved in the proposal, or costs resulting from traveler-requested changes. We will explain any increase in writing before we request additional payment.

Rates are based on two guests sharing a double room (king-size bed) or twin room (two separate beds). Triple and family rooms are subject to the designed lodging. Single rooms are available at an additional supplement. However, we cannot guarantee single rooms, as they depend on third-party accommodation terms.

Malaria: some areas you visit may have malaria. See your doctor before traveling and bring mosquito repellent. It is your responsibility to take anti-malarial precautions.

You need to be in good health for this trip, as you will be in rugged areas with limited medical facilities. By submitting your reservation form and deposit, you confirm you do not have any health conditions that could pose a risk to yourself or others.

Please inform us in writing before traveling about any health condition that requires regular medication. The same applies to any condition that intense activities, high altitude or certain foods might affect. We may request a doctor’s note to confirm you are fit for certain activities. We also reserve the right to assess suitability.

When booking domestic flights, NndeeAfrika requires guests’ passport details to reserve seats and issue tickets. Domestic flight cancellations are subject to the airline’s terms.

Light-aircraft luggage limits vary between 20kg (44lbs) and 15kg (33lbs) per person including hand luggage and camera equipment, depending on the carrier. Your bags must have soft sides and no rigid frames to fit aircraft belly pods, which are only 25cm (10in) high.

Passengers weighing 100–115kg (220–253lbs) may need to purchase an extra seat — please notify us in advance. Any passenger not adhering to these regulations may need to book a private charter at additional cost. We can arrange excess-luggage storage in Maun or Kasane.

Seat-in-plane inter-camp light-aircraft transfers operate on a shuttle basis. This means air carriers bear no responsibility for delays that result in passengers missing onward connections. Flight times become final only the day prior to travel, and guests receive them in camp. There may be between two and four stops when transferring between camps.

By law, the Civil Aviation Authority of Botswana (CAAB) requires all light-aircraft manifests to show the full name, date of birth, nationality, passport number and expiry date of each passenger.

Passports must be valid for at least six months beyond the return date of your arrangements and have a minimum of three blank visa pages, excluding endorsement pages.

Visa requirements differ from country to country and are subject to change. Travelers must assume responsibility for checking visa requirements for the countries they are visiting. NndeeAfrika LLC bears no responsibility if authorities refuse any traveler entry due to not complying with entry regulations. Our safari FAQs answer common questions about visas, entry and health.

Please check whether the countries you are visiting require any special documentation for children under the age of 18. This check helps your family avoid denial of entry.

Once we confirm your booking, section 06 of these NndeeAfrika terms and conditions protects your price. It will not change because of ordinary currency fluctuations. In addition, we explain any permitted pass-through increase in writing before we request additional payment. Quotations not yet confirmed remain subject to current rates. For an updated quotation, send us an inquiry.

The client is responsible for ensuring that they and their dependents have all appropriate travel and medical documentation. This includes passports, travel permits, vaccination certificates and other required documents. It is also your responsibility to report on time for all travel arrangements. Likewise, you must ensure you have all travel tickets and documents.

NndeeAfrika LLC shall not be responsible for any additional costs if you fail to do so. If any immigration or other authority refuses a passenger entry, the traveler must bear all repatriation costs.

A safari takes place in wild, remote areas among free-roaming animals. By booking under the NndeeAfrika terms and conditions, you acknowledge and accept these inherent risks. You also agree to follow the instructions of your guides and camp staff at all times, because they exist for your safety.

Guides and camp managers may curtail any activity for safety reasons. We also reserve the right to remove a guest from the tour without refund. This applies to any guest whose behavior endangers themselves, other guests, staff or wildlife.

We occasionally take photographs during trips for our website and social media. Before featuring you or your family recognizably, we will always ask, and you may decline — it never affects your trip. We use photos you share with us only with your permission.

If something is not right during your trip, tell your guide or camp manager immediately so they can fix it on the spot. Also contact us directly, because we answer day or night while you travel. If the team cannot resolve a matter during the trip, write to us within 30 days of your return. We will then respond within 14 days.

The laws of the State of California, USA, govern these NndeeAfrika terms and conditions. Any dispute that the parties cannot resolve amicably shall be subject to the exclusive jurisdiction of the state and federal courts located in California.

NndeeAfrika LLC is registered with the California Attorney General’s Seller of Travel Program — CST # 2173450-50 — and maintains a consumer funds protection bond as required by California law.

Registration as a seller of travel does not constitute approval by the State of California. NndeeAfrika LLC participates in the Travel Consumer Restitution Fund. The Fund may provide restitution to eligible consumers located in California for certain qualifying losses. Coverage is not automatic, does not apply to ordinary traveler cancellations, and all claims are determined by the Travel Consumer Restitution Corporation. Information and claim instructions are available at tcrcinfo.org.

Before any payment is accepted, your proposal or confirmation invoice states NndeeAfrika LLC’s legal name, our business mailing address and contact details, our CST registration number, the total booking price, the amount being paid and its purpose, the itemized balance with the exact dates any future payments fall due, your itinerary including known transportation providers, the cancellation conditions applicable to your booking, every service specifically identified as non-refundable, and the applicable bond and Travel Consumer Restitution Fund disclosures.

Acceptance of these terms and conditions

By proceeding with payment after we have supplied the NndeeAfrika terms and conditions to you, you accept them. Our booking process records the version accepted and the timestamp of acceptance. Supplier-specific conditions apply only when disclosed before payment. These NndeeAfrika terms and conditions apply to new bookings confirmed on or after August 24, 2026. For bookings confirmed earlier, the terms accepted at their confirmation continue to govern. Changes to these terms do not apply retroactively to an existing confirmed booking, unless NndeeAfrika and the traveler agree to the change in writing. You also understand that losses or expenses the required insurance could have covered are your responsibility.

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This goes straight to us, and we keep it separate from trip inquiries. That way, we never treat a question about the contract as a booking request. Ask before you pay if anything is unclear.